Kenchima Store Policies

Last updated: December 2025

Welcome to Kenchima. We are committed to provide quality physical and digital products with transparency and trust. Please review our store policies carefully before making a purchase.

1. General Information

Kenchima is an online store offering fashion apparel, accessories, beauty products, and digital products. By placing an order on our website, you agree to the policies outlined below.

We reserve the right to update or modify these policies at any time without prior notice. Any changes will be posted on this page.

2. Orders & Payments

• All prices are listed in USD unless otherwise stated.
• Payments must be completed in full at checkout.
• Orders are processed once payment is confirmed.
• We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or stock availability.

3. Shipping Policy (Physical Products)

• Processing time: 1–3 business days (excluding weekends and holidays).
• Shipping time varies depending on your location and selected shipping method.
• Some items may ship from third-party suppliers or warehouses.
• Once your order is shipped, you will receive a confirmation email with tracking information (when available).

Kenchima is not responsible for:

• Delays caused by carriers
• Incorrect or incomplete shipping addresses provided by the customer
• Lost or stolen packages marked as delivered

4. Returns & Exchanges (Physical Products)

We want you to love your purchase. If you are not satisfied, the following conditions apply:

• Returns must be requested within 7 days of delivery.
• Items must be unused, unworn, and in original condition with tags attached.
• Proof of purchase is required.

Non-returnable items include:

• Sale or clearance items
• Beauty products (for hygiene reasons)
• Accessories such as earrings
• Gift cards

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

5. Digital Products Policy

All digital products (including guides, downloads, templates, or courses) are non-refundable.

• Due to the nature of digital content, all sales are final once the product is delivered or accessed.
• Please ensure you read the product description carefully before purchasing.
• If you experience technical issues accessing your digital product, contact us for support.

6. Refunds

• Approved refunds for physical products will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect depending on your payment provider.
• Shipping fees are non-refundable.

7. Cancellations

• Orders can only be canceled within 12 hours of purchase.
• Once an order has been processed or shipped, it cannot be canceled.
• Digital products cannot be canceled once delivered.

8. Product Information & Disclaimer

• We strive to display product colors, descriptions, and details as accurately as possible. However, variations may occur due to lighting, screen settings, or manufacturing differences.
• Product recommendations are based on general use and style preferences.

9. Intellectual Property (Digital Products)

All digital products sold by Kenchima are for personal use only unless otherwise stated.

• You may not resell, redistribute, reproduce, or share our digital products without written permission.
• Unauthorized use may result in legal action.

10. Privacy Policy

We respect your privacy and are committed to protect your personal information.

• Customer data is used solely for order processing, communication, and marketing (with consent).
• We do not sell or share your personal information with third parties, except as required to fulfill your order.

11. Contact Information

If you have any questions regarding our policies or need support, please contact us:

📧 Email: faith@kenchima.com

🌐 Website: www.kenchima.com

Thank you for shopping with Kenchima. Your support means everything to us.